Homeless Management Information System (HMIS)

What is HMIS?

HMIS – or Homeless Management Information System – is a local web-based information technology system that the Continuum of Care (CoC) uses to collect client-level data and data on the provision of services to individuals and families who are experiencing homelessness or who are at imminent risk of homelessness.

Why is HMIS used?

By federal mandate, each Continuum of Care (CoC) across the United States is responsible for maintaining HMIS software that complies with the U.S. Department of Housing and Urban Development (HUD) data collection, management, and reporting standards.
The use of HMIS is beneficial to many stakeholders. HUD and other planners and policymakers use aggregate HMIS data to better inform homeless policy and decision-making at the federal, state, and local levels. HMIS has allowed Monterey and San Benito Counties’ service providers to compete more effectively for federal funding to support the work of preventing and ending homelessness.
HMIS enables providers to better manage client data, coordinate services, guide resource allocation, and streamline service delivery. HMIS was also crucial to Monterey & San Benito Counties’ implementation of a Coordinated Entry System (CARS). Through CARS, the community has been able to coordinate and streamline the process of finding housing for homeless individuals and families, with the goal of housing the most vulnerable people first.

How is HMIS administered?

The Department of Housing and Urban Development (HUD) requires all Continuums of Care (CoC) to select a software solution that complies with federal data collection and reporting standards. The Monterey & San Benito CoC uses WellSky’s Community Services software.

Who uses HMIS?

Monterey & San Benito Counties collect HMIS data from service providers throughout the Continuum of Care (CoC) region, where staff members record data on the clients they serve. For more information on providers that use the HMIS, see HMIS Participating Agencies.CHSP serves as the HMIS Lead Agency in Monterey & San Benito counties, setting policies, performing executive functions, and providing strategic direction and oversight. 

CHSP also oversees the technical design, implementation, and operation of HMIS to ensure that the system is fully understood and effectively utilized by all stakeholders. CHSP staff manage the day-to-day system operations, monitor and enhance the functionality of the database, and provide training and technical support for all HMIS users.

Become a Participating Agency

The Homeless Management Information System (HMIS) is a collaborative, online tool for the real-time management of client and services data entered and maintained by homeless service providers throughout Monterey and San Benito Counties. Participating Agencies have agreed to be a part of the “HMIS Network” of homeless services providers and utilize HMIS according to established policies, procedures, and protocols designed to foster collaboration, enhance service delivery, and safeguard information.

How to Become a Participating Organization

If you are an agency interested in participating in the Monterey and San Benito Counties’ HMIS program, see below.


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HMIS User Essentials

Members Only

Access HMIS


HMIS Training Site – TalentLMS


HMIS Admin Documents


HMIS End User Documents


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